Returns & Exchanges

We want you to love your new jewels! We offer returns and/or exchanges for our bracelets and necklaces.

Please note there are no returns on earrings due to hygiene issues.

If you are not satisfied with your purchase, you can return any undamaged item for a refund or exchange within 5 days of receiving your order.   

Your first step is to notify us at hello@lightenupcreations.com to receive a Return Authorization Number and all the instructions to proceed with the return.

Please include in your email and picture of the item you are wanting to return, as well as the reason for your return, and if you would like an exchange or refund.

Any outgoing and return/exchange shipping charges will not be refunded. 

Thank you!