Thank you for shopping with us! If you do not find your question answered below, please connect with us directly at email@example.com, and we will do our best to shed some light on the matter!
FREE SHIPPING ON ALL ORDERS to Canada and the USA:
Regular Mail (no tracking or insurance)
Standard Canada Post letter Mail – FREE (no tracking or insurance)
Delivery Time: 3 – 10 business daysUSA
Standard USPS Shipping – FREE (no tracking or insurance)
Delivery Time: 7 - 10 Business Days
Standard Canada Post Expedited Shipping 11.00 (with tracking)
Delivery Time: 5-7 Business Days
Express Post Shipping: $15.00 (with tracking)
Delivery Time: 2-3 Business Days
USPS Express Post Shipping: $12.00 (includes tracking)
Delivery Time: 3-5 Business Days
If you would like to add insurance for an additional charge, please notify us at firstname.lastname@example.org.
For orders shipped outside of Canada, it is the purchaser’s responsibility to pay any additional charges (taxes, duties and brokerage) subject to the countries regulations.
All of Lighten Up creations are made to order in our studio in Langley, BC Canada. Orders are generally shipped out within 3 -5 business days (excludes weekends and holidays).
If you require your order to be shipped quicker, please email us at email@example.com.
We accept VISA, MasterCard and PayPal
Canadian residents will be charged 5% GST.
All British Columbia residents will be charged 7% provincial sales tax plus 5% GST.
All prices are in Canadian dollars.
The exchange rate will be the daily rate charged by your payment provider.
Please allow up to 4 weeks in production prior to shipping your custom creation.
A 50% deposit is required before commencing any work on your order.
*Lighten Up Creations cannot be held responsible for any delays or lost packages due to circumstances beyond our control (mail carrier). Packages are not considered lost until 6 weeks after the shipping date. That being said, we will do our best to resolve any issues by contacting the respective mail carrier.
We welcome custom orders, and the opportunity to co-create a special piece with you. It could be as simple as having a different charm on one of our bracelets, to having a personal Gemstone Jewellery Reading to find out which stones would be of greatest support to you with what you’re experiencing in your life at this time. Or maybe you want a beaded necklace that is totally unique just for you. We can do that!
Please email us with the details of your request to firstname.lastname@example.org, and we will provide you with a quote or price range based on you budgets.
If you would like a different charm put on your bracelet, it can easily be changed at no additional cost to you. Please allow a few extra days for your creation.
For a Custom Order or Gemstone Jewellery Reading, please allow up to 4 weeks prior to the item being shipped.